Return & refund policy.
Live goods, honest rules.
Draft policy. Final return window and refund method for online orders are pending confirmation.
Before delivery
Change or cancel any time before your trees are loaded — call and we adjust.
After delivery
Live goods are final at hand-off — except trees that are unhealthy, damaged in transit, or not as represented. Those are replaced or refunded under the Plant Guarantee.
Refund method
Refunds go to the original payment method. The formal return window for online orders will be published here before checkout goes live.
same-day quotes, straight from the field
Questions? Just call.
A person answers — (747) 353-3622.